Service Release 23.2 (23.2.23165.11006)

New Patch Release – Please see release notes in Dashboard Update Utility


Change to Import/Export Format – (not backwards compatible)

Provision of utility to convert between v2 and v3 Import/export file formats

Zip() command removed

Various minor bug fixes

Export Format (.t3exp2) to be replaced

The current import\export format .t3exp2 is going to be changing to .t3exp3. This is to support future developments, and because of an ongoing program to slim the number of 3rd party development libraries used in Formate eVo.

When will it occur? By mid July 2023

How will older .t3exp2 format exports be supported? Rather than support multiple formats concurrently, an external conversion utility will ship with updates to Formate to allow the conversion of .t3exp2, to t3exp3 formats.

Are the 2 version compatible? No, but they contain 100% the same content, and as above t3exp2 can be converted to .t3exp3 with the provided utility.

Can you go from .t3exp3 to .t3exp2? Yes utility will also convert the other way

Service Release 23.1 (23.1.23111.11029)

New Patch Release – Please see release notes in Dashboard Update Utility

Inline auto retry of failed email sends (with 6 Second delay) and other new features.

Various minor bug fixes, including removal of errors raised by calling non-existent Shared Value, and attempting to write blank or null string via EdPdfAdOpText().

Online activation of Formate eVo 9.xx and before being retired in 2023.

With the retirement of Formate eVo 9.7 in 2023, the last of the version’s authored by Trilogic Ltd will no longer have active support. It has therefore been decided to also retire the online license activation endpoint used by Formate eVo in version 9.7 and before.

Unfortunately we cannot say precisely when this will cease, as it is not managed by ourselves, but activation will continue to be available via email to our Helpdesk*$

Going forward a number of options are available;

  1. Update your Formate eVo installations to eVo 21 or higher – if you do this please take note of the release notes about the steps necessary as you will need to go to version 21 and then update to a later version if required. if in doubt please contact the helpdesk
  2. Contact the Helpdesk for guidance on how to manually amend the activation URLs held in the settings database.
  3. Use the alternate “Activate by Email” option available*

*UK Office Hours $ An un-activated eVo (9.7) instance will run for 48 hours before function will be restricted. v21 and above this period is extended to 14 days.

More About 0365 Mailboxes – downloading e-mails with Formate eVo.

You may have seen the O365 Notification –

“Microsoft Outlook

Outlook is trying to retrieve data from Microsoft Exchange server”

This is a fairly common message to O365 Administrators and users, telling you that the O365 mailboxes are being slow to respond. Symptoms can include a user’s Outlook client freezing temporarily, or being very slow. In some extreme cases Outlook clients need to be restarted.

Please bear in mind, if Formate is connected to an O365 mailbox, it is considered a simple user and will see similar events, possible breaking the connection, but certainly interrupting processing.

O365 Sending Limits

Based upon Microsoft Articles published 13.12.2022

We are asked many questions about sending emails via O365 online Exchange.

The first thing to remember is that you and your colleagues sending emails from Outlook, or via an attached web client is very different to a back office system such as Formate eVo sending emails. The second is that strictly speaking online Exchange or O365 is not a 100% like for like replacement of your old on premise Exchange server. Due to the nature of the beast there are usage rules enforced by Microsoft.

The key Microsoft thought is

Exchange Online isn’t suited to accommodate bulk-mailing scenarios” .

The webpage referenced below has excellent additional information, and some possible alternatives if needed.

Looking at some of the rules;

30 emails in a minute, or 10000 total recipients a day, can all come into play if you are sending several thousands Statements at the end of the month. Even if only sending 60-70 invoices, the 30 in a minute could be a factor.

Formate has minimum send intervals etc which can be used to throttle sending, or multiple connections could be used. But it is good to be aware of Microsoft’s limits and views on the subject.

Microsoft impose the following limits as standard (although we find that application is more variable than defined here). Some limits are hard, and some more flexible.

With thanks to Microsoft; (Article published 13/12/2022)

1 After the recipient rate limit is reached, messages can’t be sent from the mailbox until the number of recipients that were sent messages in the past 24 hours drops below the limit. For example, a user sends an email message to 5000 recipients at 09:00 AM, then sends another message to 2500 recipients at 10:00 AM, and then sends another message to 2500 recipients at 11:00 AM, hitting the limit of 10,000 messages. The user won’t be able to send messages again until 09:00 AM the next day.
2 You can customize recipient limits between 1 and 1000 for existing mailboxes and for new mailboxes that will be created in the future. Edit the recipient limit on existing mailboxes individually or in bulk using the Exchange admin center and customize the default setting for new mailboxes via Remote PowerShell. For more information, see Customizable recipient limits in Office 365.
3 These numbers can vary slightly since the limit is based on number of characters so the number of email addresses will vary depending on how long they are. As a rule of thumb, it is safer to assume that the limit of smtp addresses in ProxyAddresses is approximately 300 addresses to leave room for future growth of the object and its populated attributes.
4 When outbound message volumes surpass the message rate limit, any excess in message submission will be throttled and successively carried over to the following minutes. This will typically not block the sender’s account, but Exchange Online isn’t suited to accommodate bulk-mailing scenarios. For this use case, options 2 and 3 here are recommended instead.

please see for full details and some options

Exchange Online limits – Service Descriptions | Microsoft Learn


How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 | Microsoft Learn