We have received reports that printing may fail to MFP HP devices using the HP Smart Universal Print Driver Series for Windows.
In the first place, this has been noted when using Formate to print 3rd party PDF files – these successfully print via Formate to other print drivers – present solution if you see this problem is to use an alternate driver for printing.
Failed jobs are processed as normal by formate core services, and then fail at the print applet when communicating directly yo the printer via this driver. Failed print jobs can be found in C:\ProgramData\Extra Resource Limited\T3\PrintAppletSpool\Failed\
Please note – Print Applet events only show in event log if specifically selected, and extra information may be available by setting Print Work Files to be created in the Logging Configuration tab in Dashboard.