KB5089573 is a Windows 11 cumulative preview update (May 26, 2026) for versions 24H2 / 25H2.

Microsoft are currently investigating an issue affecting some PDF documents rendering following a recent Windows update. If your pdf document or reports appear incorrect, please open them using Adobe Reader or another non browser based pdf viewer (Edge/Chrome)

Appears to affect Arial and Times New Roman particularly, with

Missing text / blank sections

Layout distortion (especially in generated reports, SSRS, ERP outputs)

Fonts rendering incorrectly

It is assumed Microsoft will issue a fix in June

New Patch Release – Please see release notes in Dashboard Update Utility.

Headlines:

Fix to data wrapping in pdf when “/” in data introduced is 24.8 – Rolled back

Support for reading of mirrored QR Codes

Various other minor interface fixes and improvements

it happens occasionally, but one of our fixes in 24.8 has had an adverse effect on text elements containing embedded <FT> text formatting – introduced to resolve an very rare edge case when the data contains a “\”, and only affecting wrapping in pdf output it unfortunately has not worked as intended.

Therefor 24.8 is no longer available for download and is replaced with a new version 24.9

We have received reports that printing may fail to MFP HP devices using the HP Smart Universal Print Driver Series for Windows.

In the first place, this has been noted when using Formate to print 3rd party PDF files – these successfully print via Formate to other print drivers – present solution if you see this problem is to use an alternate driver for printing.

Failed jobs are processed as normal by formate core services, and then fail at the print applet when communicating directly yo the printer via this driver. Failed print jobs can be found in C:\ProgramData\Extra Resource Limited\T3\PrintAppletSpool\Failed\

Please note – Print Applet events only show in event log if specifically selected, and extra information may be available by setting Print Work Files to be created in the Logging Configuration tab in Dashboard.

New Patch Release – Please see release notes in Dashboard Update Utility.

Headlines:

Fix to data wrapping in pdf when “/” in data

Fix to Zipper() function – internal zip structure improved

New Patch Release – Please see release notes in Dashboard Update Utility.

Headlines:

Improvements to BackUp Now

Update to O365 email Microsoft supplied libraries

Support for non IE browser is O365 email connection wizard.

More granular options for image sizing with DrawImage() command.

Number of minor fixes.